Shipping policy

Shipping Policy

Last Updated: May 29, 2026

At GildNest, we are committed to providing an exceptional shopping experience, including clear and straightforward shipping policies. We offer free shipping on all orders within the United Kingdom.

Shipping Locations

This shipping policy applies to orders shipped within:

  • United Kingdom

Delivery Times

Below are our estimated delivery timelines:

  • Order Cutoff Time: 3:00 PM (GMT), Monday–Friday. Orders placed after this time will be processed the next business day, which may add one extra day to the delivery estimate.
  • Order Handling Time: 1–3 business days (Monday–Friday). Once your order is processed, it will be shipped by one of our trusted carriers.
  • Transit Time: 4–6 business days (Monday–Friday)
  • Estimated Delivery Time: 5–9 business days

Please note that delivery times are estimates and may vary due to factors outside our control.

Carrier Services

We partner with reliable shipping carriers to deliver orders within the United Kingdom, including:

  • Royal Mail
  • DPD
  • Evri

Shipping Costs

  • Free Shipping: All orders within the United Kingdom qualify for free shipping with no minimum order requirement.

Delivery Issues

If you experience any delivery issues, including delays or lost packages, please contact our customer service team immediately. We are here to assist you and help ensure your order arrives safely.

If your order shows as delivered but you have not received it, or if your order has not arrived within 15 business days of your estimated delivery date, please contact us at info@gildnest.com with your order number. We will open an investigation with the carrier and, where applicable, arrange a replacement or full refund within 5–7 business days.

Tracking Your Order

Once your order has shipped, you will receive an email confirmation containing your tracking number. You can use this to monitor the progress of your delivery directly with the carrier.

Changes to This Policy

We reserve the right to update this Shipping Policy at any time. Any changes will be reflected on this page with a revised Last Updated date. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.

Questions?

Contact our customer support team for assistance.

Contact Information

Store Name: GildNest

Store Address: 71-75 Shelton Street, Covent Garden London WC2H 9JQ, United Kingdom

Email: info@gildnest.com

Store Phone: +447988010209

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)

We do our best to reply to your e-mail within 1–2 business days.