Most orders are delivered within 5–9 business days from the date of purchase. This includes 1–3 business days for order processing and 4–6 business days for delivery in transit.

You may cancel your order within 24 hours of placing it by contacting us at info@gildnest.com. After this period, cancellation may not be possible if the order is already being processed.

Yes — we offer free standard shipping on every order within the United Kingdom, with no minimum spend required.

If your order hasn't arrived within 15 business days of your estimated delivery date, please contact us at info@gildnest.com with your order number and we will investigate immediately.

Yes. Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number so you can follow your delivery.

We accept returns within 30 days of delivery. Items must be unused, in their original condition, returned in all original packaging, and accompanied by proof of purchase (order confirmation email).

Email us at info@gildnest.com with your order number and the reason for your return. We will get back to you within 1–2 business days with instructions.

If the item is faulty, damaged, or incorrect — please contact us at info@gildnest.com within 48 hours of delivery with photos of the issue. In these cases we cover return shipping costs in full. If you have changed your mind, return shipping is at your own cost.

Once we receive and inspect your return, refunds are processed within 5–10 business days to your original payment method.

You can reach us through any of the following:
Store Address: 71-75 Shelton Street, Covent Garden London WC2H 9JQ, United Kingdom

Email: info@gildnest.com

Store Phone: +447988010209

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)

We do our best to reply to your e-mail within 1–2 business days.

We're sorry to hear that. Please contact us at info@gildnest.com with your order number and a photo of the issue. We will resolve this for you as quickly as possible at no extra cost.

You may cancel your order within 24 hours of placing it by contacting us at info@gildnest.com. After this period, cancellation may not be possible if the order is already being processed.

We accept Visa, Mastercard, American Express, Apple Pay, and Google Pay. All payments are processed securely in British Pounds Sterling (GBP £).

Yes, we accept exchanges. Simply contact us at info@gildnest.com with your order number and the item you would like to exchange for, and we will help you as quickly as possible.